Troubleshooting

I am having trouble viewing your website.

givingUSAreports.org is compatible with the following internet browsers:
Internet Explorer 8 and 9
Safari  5+
Firefox 13+

If you are using Internet Explorer 8 or 9 please make sure your browser’s compatibility view is turned off by going to Tools > Compatibility View.

I see a blank screen upon payment. How do I view my purchase?

Your purchases will be accessible via download links viewable under “My Account.” Either view your receipt for the product or click “Digital goods” to view a list of links for your purchased products.

I receive a login credential error when trying to view the Executive Summary or Full Report.

Please contact cphlgusa@iupui.edu to have your password reset.

I can access the Executive Summary or Full Report (The Annual Report on Philanthropy), but I cannot print it.

The Executive Summary and Full Report only are only allowed ten prints, either in whole or in part. If you have not exceeded this limit and are still unable to print, please contact cphlgusa@iupui.edu.

I am not able to access the Executive Summary or the Full Report and get a credential error when attempted.

Please reset your password through your account by going to My Account > Change Password. DO NOT change your password via the Nxtbook prompt in the report itself. If the problem persists, please contact cphlgusa@iupui.edu.

I cannot save the Executive Summary.

Giving USA has set the Executive Summary so that it can be viewed or printed only.

I cannot save the Full Report.

You should be able to save the Full Report. A print icon is available on the digital version of the report on the top right. The digital version of the report saves in Adobe Air. See this link to install Adobe Air for free: http://get.adobe.com/air/

Why can't I access my old purchases? Why is my username unrecognized?

When Giving USA's new website launched on June 19, 2012, prior user information did not transfer from the old site. You will need to create a completely new user account. In May 2012, all Giving USA customers since 2012 were notified that they would need to save all previously purchased reports and presentations prior to June 1, 2012 in preparation for the website launch. If you did not and you want access to your previously purchased products, please contact cphlgusa@iupui.edu.

Product delivery and accessibility:

Giving USA Full Report

After payment you will be automatically directed to a link from which to access the report. To navigate back to the link, log in and click “View Receipt” under My Account.

The Full Report is available to be printed or saved to your desktop. To save a copy to your desktop, you must download and install Adobe AIR. If you have difficulty doing this, scroll to the bottom of the page for a link to download a PDF version.

Giving USA Executive Summary

After payment you will be automatically directed to a link from which to access the Executive Summary. To navigate back to the link, log in and click “View Receipt” under My Account.
The Executive Summary is only available to print. You may only access the Executive summary via your personal account and may not distribute it to others.

Giving USA 2012 PowerPoint Presentation

After payment you will be automatically directed to a link from which to download the PowerPoint. To navigate back to the link, log in and click “View Receipt” under My Account or click on the “Digital Goods” link to the right of your receipt list for a list of your downloadable purchases.

The PowerPoint Presentation is only available to download 5 times. Please save it to your computer.

Giving USA 2012 Graph Pack

After payment you will be automatically directed to a link from which to download the Graph Pack. To navigate back to the link, log in and click “View Receipt” under My Account or click on the “Digital Goods” link to the right of your receipt list for a list of your downloadable purchases.

The Graph Pack is only available to download 5 times. Please save it to your computer.

Giving USA 2012 Data Tables

After payment you will be automatically directed to a link from which to download the Data Tables. To navigate back to the link, log in and click “View Receipt” under My Account or click on the “Digital Goods” link to the right of your receipt list for a list of your downloadable purchases.

The Data Tables are only available to download 5 times. Please save them to your computer.